23 August 2010
Union Bank PH Customer Service - 2 Thumbs Up
I am very pleased with the way Union Bank has been handling my request to reactivate my EON account.
I have not been using my EON card since I activated it and deposited/ withdrew once in 2008, I think. My regualar client has switched to sending me salaries through Xoom so I get the money immediately, instead of waiting out days. Plus I moved houses so I am much farther away from the UnionBank I applied the EON card at. So now I have totally forgotten my EON online password and other info.
For the past 2 months I have been depositing to Chinabank the Paypal money I am earning from ODesk. I withdraw weekly since I am not yet in a financial position to let the money idle in the Paypal account, even if I want to leave it there. In 2 months, I estimate I have spent over PHP1500 to PHP2000in bank transfer fees. Yeah, that's a lot. So I wanted to open a new EON account, but I decided to ask the customer service first.
The Union Bank Customer Rep was very knowledgeable about EON. I regret though that I did not list down his name. He answered my questions adequately about inactive accounts. First off, I will not pay inactive fees, says the Customer Rep, only the Annual Fee. I was fine with that. I just did not agree to paying some hundreds PER MONTH that I was inactive. That was a strange rule. I'm glad they bent it. Second, I'm glad he didn't say I had to apply again. Heard some peeps were not allowed to just continue using their old EON card.
He also promised that Union Bank will email in 2 days. And they did. I was informed the online account was not working anymore and was further informed I can just register again, but using my old EON account info. That was kewl. And quick.
Will update you more on what happens next.
For now, I am very content. :-))
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I have not been using my EON card since I activated it and deposited/ withdrew once in 2008, I think. My regualar client has switched to sending me salaries through Xoom so I get the money immediately, instead of waiting out days. Plus I moved houses so I am much farther away from the UnionBank I applied the EON card at. So now I have totally forgotten my EON online password and other info.
For the past 2 months I have been depositing to Chinabank the Paypal money I am earning from ODesk. I withdraw weekly since I am not yet in a financial position to let the money idle in the Paypal account, even if I want to leave it there. In 2 months, I estimate I have spent over PHP1500 to PHP2000in bank transfer fees. Yeah, that's a lot. So I wanted to open a new EON account, but I decided to ask the customer service first.
The Union Bank Customer Rep was very knowledgeable about EON. I regret though that I did not list down his name. He answered my questions adequately about inactive accounts. First off, I will not pay inactive fees, says the Customer Rep, only the Annual Fee. I was fine with that. I just did not agree to paying some hundreds PER MONTH that I was inactive. That was a strange rule. I'm glad they bent it. Second, I'm glad he didn't say I had to apply again. Heard some peeps were not allowed to just continue using their old EON card.
He also promised that Union Bank will email in 2 days. And they did. I was informed the online account was not working anymore and was further informed I can just register again, but using my old EON account info. That was kewl. And quick.
Will update you more on what happens next.
For now, I am very content. :-))
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Subscribe to Online Filipino Worker - OFW Din!
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How was it now? Did you have to link it again to paypal? How about paypal, Did you do any updates with it?
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